We keep this simple. We collect only what we need to serve you, we don't sell your information to anyone, and you can ask us to delete it at any time.
The Backbone Ops & Design Inc. ("The Backbone", "we", "us", or "our") is a bookkeeping and business administration company incorporated in British Columbia, Canada. Our office is located at #201 – 15350 Croydon Drive, Surrey, BC.
This Privacy Policy explains how we collect, use, and protect personal information when you visit our website at thebackbone.ca or contact us about our services. We are committed to complying with the Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA).
We collect personal information only when you voluntarily provide it to us. This may include:
We do not collect payment information through our website. All service agreements and payments are handled directly via email and invoicing outside of this website.
We also collect anonymized usage data through Google Analytics when you visit our website. See Section 4 for details.
We use the information you provide solely to:
We do not use your personal information for marketing purposes without your consent, and we do not sell, rent, or trade your information to any third party.
Our website uses Google Analytics, a web analytics service provided by Google LLC. Google Analytics uses cookies — small text files placed on your device — to help us understand how visitors interact with our site. This data is anonymized and aggregated; we cannot identify you personally from it.
The information collected includes:
Google may transfer this data to servers in the United States or other countries. Google's use of this data is governed by the Google Privacy Policy. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
We do not sell or share your personal information with third parties except in the following limited circumstances:
We do not share your information with advertisers, data brokers, or unrelated third parties under any circumstances.
Client information is stored using password-protected systems. Financial records and documents are handled with care and are not stored longer than necessary for the purpose they were collected.
While we take reasonable precautions to protect your information, no method of electronic transmission or storage is 100% secure. We encourage you to contact us with any security concerns at support@thebackbone.ca.
Our operations are based in Surrey, BC, Canada. Some tools we use (such as Google Analytics) may process data outside of Canada. Where this occurs, we take steps to ensure appropriate protections are in place.
Under PIPEDA and BC PIPA, you have the right to:
To exercise any of these rights, please contact us at support@thebackbone.ca. We will respond within 30 days.
We retain personal information only as long as necessary for the purposes it was collected, or as required by law. For active clients, financial records are retained for a minimum of 7 years in accordance with CRA requirements. When records are no longer needed, they are securely deleted or destroyed.
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: